Privacy & Policy

Privacy Policy
This Privacy Policy reveals the policy of handling the user's personal data on the site.
Please note, on our site there are various links to other sites that are provided for your convenience. However, we are not responsible for the policy of handling personal information on these sites. This policy only applies to the site. We strongly recommend that you always see and learn the policies for handling personal information on these sites before providing personal information.

Information that Telkomcel takes from users
The information we collect from users is divided into two categories: 1) personal data that you voluntarily provide when subscribing, ordering online numbers or certain services, registering to take part in online discussions, participating in contests or quizzes or giving e-mail addresses and 2 ) search for information collected when you navigate on our site. Information that can be identified personally.

Special promotions and events
Telkomcel often receives information about various promotions and special events organized by sponsors or partners. For this reason, Telkomcel also offers our customers who want to be invited to these events to provide information needed by the organizers and will be indicated at the time of collection.

Mobile messaging service
Telkomcel uses information collected from the results of your interactions with using Short Message Services (SMS); ("SMS Service") is only for purposes of improving SMS services. The information collected will not be provided, sold, licensed, leased or given to Third Parties, unless instructed by law, and Telkomcel will also not use your telephone number to contact or send SMS to you without your knowledge and consent. Your telecommunications service provider and other service providers also collect data on the use of your SMS service, this activity is governed by the policy of handling their own personal data. collects data on telephone numbers that you use when sending SMS texts and the contents of messages sent between you and Telkomcel. When you send a text message to Telkomcel, we store the sender's telephone number, the telecommunications provider data used, and the date and time of the transaction. Information that is automatically collected is only related to the use of Telkomcel Mobile services. uses these data to analyze, operate, develop and improve SMS services.

Cookies and other technologies
When you visit our website, we will collect information in the form of "cookies" on your computer, which allows us to know when you visit our site in the future. A cookie is a piece of data stored on a user's computer that is related to information about that user. Telkomcel uses the ID Cookie session, which is automatically stored on the system for approximately 30 days. Cookies are also used for session management on the Telkomcel website. Users must enable cookies to use the Telkomcel website.

IP address stores IP (Internet Protocol) addresses, or the location of your computer on the Internet, for system administration and troubleshooting purposes. We use the overall IP address (aggregate) to find out the locations that access the Telkomcel site.

Log files
Log data is only used in aggregate form (whole) to analyze our web usage.

Use of information products and services
Telkomcel will provide various information, product offers and other services related to telecommunications products on a regular basis, to customers.

E-mail newsletter will periodically send e-mail newsletters or promotions about Telkomcel services and advertisers.

Policy for handling e-mail addresses
We will not share, sell, rent, exchange or authorize third parties without your consent. If you feel you have received an e-mail from us because of an error, please contact E-mail related to Accounts and Services; has the right to send e-mails to you regarding the status of your account. This includes order confirmation, update / expiration notifications, notification of payment method issues, other transactional e-mails and notifications about overall changes to our website and / or our Privacy Policy. Promotional e-mail: will routinely send e-mails containing offers of products and services, or programs related to options that might be of interest to you. You can choose not to receive these messages in the future by (1) following the "unsubscribe" instructions located at the bottom of each e-mail, or (2) you choose not to receive this type of e-mail. Routinely, gets e-mail addresses from third parties to be used as promotional e-mail. You can choose not to receive these messages in the future by (1) following the "unsubscribe" instructions located at the bottom of each e-mail, or (2) you choose not to receive this type of e-mail. E-mail from you: If you send an e-mail to Telkomcel, you must understand if the information contained in the e-mail is unsecured or encrypted, so that it might be visible to other parties. We recommend that you be very careful when sending to include personal or confidential information in e-mail. Telkomcel will use your e-mail address to provide direct answers to your comments or questions.

Share information with third parties

If you have been registered with one of our site services, will not sell, rent, exchange or authorize third parties who are not committed to maintaining the confidentiality of your personal data. However, we do share information about our users in the aggregate form.

Service provider
We are contracted with many other companies to provide various services that enrich your experience in using the site, including credit card issuing companies and processing transactions and bills, freight and document services, advertising agencies and marketing or promotional management. These companies are PROHIBITED to misuse the data provided in addition to services related to Telkomcel, and they are not permitted to share or resell this data.

Information protection and security
Data Security: To prevent data access by unauthorized parties, maintain data accuracy and ensure proper use of information, Telkomcel is committed to safeguarding that security by using physical, electronic and managerial procedures to protect the information we collect online.

Other information: Compliance with Legal Processes
Telkomcel may submit personal information if ordered by law or believe that such a step is necessary to (1) comply with the law or court process; (2) protect and defend our copyright and property rights; (3) protect against abuse or unauthorized use of our website; or (4) protect personal or property security against our users or the public (among other things, this means that if you provide false information or pretend to be someone else, we can convey information about you as part of an investigation into your actions ) OTHER INFORMATION: Changes to this Privacy Policy Privacy Policy can be changed or added at any time. Every change will be displayed on this page. If Telkomcel makes a very significant change or changes in material, using your personal data, the changes will be displayed at least thirty (30) days before it is applied and registered users will be notified by e-mail.

Approval of this policy
By using this site, this indicates that you agree to this policy. If you do not agree with the usage policy, please do not use this site. Changes to this site refer to what was mentioned earlier. USER INFORMATION

If you have further questions regarding the policy of using this site, please contact us at

Call Center 123
Timor Plaza 4th Floor
Rua Presidente Nicolau Lobato, Dili-Timor Leste